Tag Archives: trust

Actions, Motivations, and Trust

(Excerpt from my upcoming book The Book of Trust): One element of personal shared values is encompassed in the why we are taking action, and what action we choose to take. Imagine two people as in the image below. Each is driven by motivations and interests that are not necessarily made visible to the other person. These are their “Why”. Why they ...

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Fairness, Trust, and Innovation Culture

As noted in previous articles (You don’t have an Innovation Problem, You Have a Trust Problem! Part 1, Part 2, Part 3), trust is the foundation for a culture of innovation, and a culture of innovation is the foundation for innovation and the financial results from it. In this article, I will address one of the foundational components of trust: ...

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This One Thing is the Foundation of Trust

According to Ray Dalio, Jeff Bezos, and the Dalai Lama We often think of trust as something we inject into a relationship. Not so. Trust is an output built on something much deeper. Some time ago, I wrote an Inc. column on the topic of trust. In the last few months, that column has started to get renewed attention. I ...

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How Trust Can Be A Competitive Advantage

One of the most rewarding things about writing my book Mapping Innovation was talking to the innovators themselves. All of them were prominent (one recently won the Nobel Prize), but I found them to be the among the kindest and most generous people you can imagine, nothing like the difficult and mercurial stereotype. At first, this may seem counterintuitive, because ...

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What you need is a Chief Culture Officer

Peter Drucker said that– business has two–and only two–basic functions: marketing and innovation. Well, your company probably already has a Chief Marketing Officer (CMO), and most likely a Chief Innovation Officer (CINO, to distinguish from your Chief Information Officer, CIO). So you have both Druckerian functions covered.   You may also have a Chief Strategy Officer (CSO). I served as ...

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You Don’t Have an Innovation Problem, You Have a Trust Problem! (Part 3)

In the first part of this article mini-series I demonstrated, based on my original research, that for innovation to exist, you must be able to create a culture of innovation, first. A culture of innovation exists when leaders give their employees autonomy, employees show accountability and are willing to try things (even if it means that they might fail), and ...

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The Biggest Leadership Failure that Kills Innovation

When I conducted my doctoral research between 2008 and 2010, I found that autonomy was the strongest single factor that companies and leaders control, that would positively affect employee creativity, and therefore company innovation. The opposite, bureaucracy, was found to be the strongest single factor within the company and leader’s control that would negatively affect those. In fact, the logo ...

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How to kill innovation with email, guaranteed!

How often do you use the BCC field in an email header? Here is one negative consequence to consider. Innovation is a team sport. You must rely not only on your own ingenuity and creativity, but also on that of your team members. Innovation also requires a culture of innovation, of which team dynamics play a critical role. Constructive Disagreement Effective, productive, and creative teamwork rely ...

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