Tag Archives: Service Innovation

Design Thinking Grows Up – Welcome to Experience Thinking

Prologue Design Thinking is an incredibly powerful way to approach the design of just about anything that involves an interaction with people (or other intelligent creatures).  Its underlying philosophy of Human Centered Design requires that we develop a comprehensive empathic understanding of the customer and their situation in a particular context.  This can only happen when we dissect the situation ...

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Healthcare Kiosks are Coming

Walk-in kiosks for retail settings are coming and promise to deliver healthcare on the spot via telemedicine. HealthSpot is part of a wave of upcoming small, walk-in telemedicine kiosk designed to deliver access to high-quality healthcare in retail stores and other non-traditional settings.

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Amazon Delivers Innovation

I came across a Wall Street Journal article recently that caught my eye, an article about Amazon Lockers. The concept is pretty simple. Amazon offers customers in select locations the option of having their package delivered to an Amazon Locker instead of to their street address. When the package arrives they receive an email letting them know where to pick it up along with the code to unlock it, and because most of the lockers are being placed in locations like convenience stores, often the customer can pick up their package 24 hours a day.

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