Tag Archives: lean

Make Life Easy for Your Customers

Companies that have products want to improve them year-on-year. This year’s must be better than last year’s. For selfish reasons, we like to improve cost, speed and quality. Cost reduction drops profit directly to the bottom line. Increased speed reduces overhead (less labor per unit) and increases floor space productivity (more through the factory). Improved quality reduces costs. And for ...

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Combining lean startup and agile with a design-led approach reduces business risk

For most corporations, leading in quality means continually pursuing organizational excellence. This means leaders have to make sure that the organization is fit for its purpose, stays that way, and keeps improving over time. Maintaining quality is much easier when the risks involved are lower. Organizations tend to reduce risk by defining things that can be measured and incentivized. The side effect of this, ...

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Pruning Your Root Cause

Process improvers the world over rally around root cause analysis as if it were the Holy Grail of all things organizational. But is it? Understanding the root cause of a problem certainly makes sense in the context of a present day situation carrying the potential for a correct answer or solution. In the process improvement world, problems center on reducing ...

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What if We Listened to All of Our Stakeholders?

For the past year, I’ve been working with a Baptist minister, Rev. Jeffrey Brown, to help fund and scale his proven approach to violence reduction. Rev. Brown has spent the past 25+ years helping Boston and 21 other communities reduce violence. His TED talk tells the story about the The Boston Miracle — a 29 consecutive month period of zero juvenile homicides. As ...

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Stop Innovating!

Do you think they have “innovation days” at Google, GoPro, and Netflix? At these companies, every day is innovation day! At Google, everyone gets 20% time to do whatever he/she wants. Most of Google’s new products and features come from this kind of tinkering and in-house organic hustle. They don’t come from planning or innovation days.

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