In previous articles I’ve spoken about how the pace of change is accelerating, and how for many people (and organizations) things are changing so fast that they feel overwhelmed and that things may be changing faster than some of us humans are able to absorb. I’ve spoken about how we are in the middle of a period of discontinuity thrust upon us by...

“Experience” isn’t one single thing… It’s a combination of qualities. This is what allows companies – when something may go wrong with one aspect – that the entire experience isn’t ruined.