Some time ago, Mathew Ingram of Gigaom asked in a post why it is that the NY times and other newspapers don't create new innovations, like daily deals .
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Tackling Complexity? Why Diversity Matters
"What this orthodox organisation chart leaves out of account, when it comes to understanding institutions, is that we are not dealing with pistons, pumps and distributor arms, but with people." Stafford Beer, Designing Freedom
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