Tag Archives: Customer Support

Innovative Tech in Customer Support: Only as Good as the Company Using It

We’ve all been there. It’s a weekday night, dinner needs to be cooked, your son is yelling for your help from another room, and you’re stuck on hold with your internet service provider because your modem took a dump on you. While you’re on hold, that elevator jam muzak is periodically interrupted by a recording of a woman who has told you several times that the internet company’s website provides several troubleshooting guides on the most basic systems...

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