Tag Archives: customer service

Real Reason Shoppers Are Not Returning

Malls are closing. Retail stores are fighting to stay afloat. Analysts expect that more than 6,000 stores will close in 2019. More than 40,000 employees are expected to be laid off. The blame is often cast on the new digital retail experience. Yes, the way a consumer shops is radically different than even just a few years ago, but consider ...

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GrowthToon™: Package Data into Information

The ability for companies to share, store, compute and analyze huge amounts of data can transform the way customers live and work. Data, while valuable, is a commodity that can be replicated by competitors relatively easily. As a result, true market success will be determined by the degree to which companies can convert raw data into information and information into services.

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