Tag Archives: Conversational Intelligence

Artificial Intelligence Needs Conversational Intelligence. Here’s Why:

Historically, building technology had been about capabilities and features. Engineers and product designers would come up with new things that they thought people wanted, figure out how to make them work and ship “new and improved” products. The result was often things that were maddeningly difficult to use. That began to change when Don Norman published his classic, The Design ...

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Revisiting the 5 Biggest Business Trends for 2016

They say there’s nothing new under the sun. Well, whoever “they” are, they likely never tried to build a business. Because in business it’s always about finding something new that somehow allows you to differentiate and capture an advantage-fleeting though it may be. At the end of 2015 I identified five critical trends to give you that edge. And if ...

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Why We Need Conversational Intelligence

I have two questions for our readers for which I do not have the answer. First: How satisfied are you with the overall quality of conversations you have? Second: What can you do to make your conversations more productive? 9 out of 10 conversations miss the mark, we talk past each other, we talk over each other, we trigger each other, then we stop listening.

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Using Books as Tools

We are celebrating and shining a spotlight on Books as Tools, tools for innovators, with a series of the same name, and founded in on our belief that books aren't books. They’re incendiary tools for personal revolution and organizational change. Did we say we plan to go deeper? Small group discussions with authors, explorations of how others use books to create change, and more.

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