Experience Innovation

#NewYears2019 Innovation Excellence Ranks the Top 10 Innovative COO’s on Social Media

Success in the world of work today is, as always, tied to the indelible link between talent, brand and innovation. What has changed and continues to evolve is the opportunity for savvy leaders to optimize their passion and their work on social channels. Innovation Excellence, likes to recognize the Top Ten Innovative – as in most engaged and engaging – ...

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Innovating Swim Flippers with Jobs to be Done

“I want a pair of flippers for my birthday,” my 7-year-old announced today. “But, I am not actually into flippers.” This baffling statement came after a day at a friend’s backyard swimming pool where my daughter had her first-ever encounter with a pair of flippers. She spent several hours splashing around with them, evidently delighted. At supper that night she ...

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Mapping Experiences

Recently I had the opportunity to interview Jim Kalbach, author of the interesting book Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams. Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Customer Experience with MURAL, a leading online whiteboard for digital ...

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Thought Commerce™ – 3 Ways to Recognize It; Why You Should Care

Thought Commerce

“Thought.” Thought is epically powerful and hugely important. Tony Robbins, Bob Proctor, and before them, Napoleon Hill – all motivational rock stars – consistently drill into their audiences that NOTHING becomes a reality until or after it’s first a thought. Another variation on this idea is, “If you cannot conceive it, you cannot achieve it.” Both those expressions can seem ...

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Innovation as a Path to Peace

Can collaborative entrepreneurship facilitate a rapprochement in Cyprus? How can innovation offer a path to peace? This question was asked by two young entrepreneurs in Cyprus. For readers unaware of the Cyprus problem, the island of Cyprus is physically divided into the Republic of Cyprus (a UN and EU member) inhabited principally by Cypriots of Greek origin and smaller ethnic ...

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Design Thinking Grows Up – Welcome to Experience Thinking

Prologue Design Thinking is an incredibly powerful way to approach the design of just about anything that involves an interaction with people (or other intelligent creatures).  Its underlying philosophy of Human Centered Design requires that we develop a comprehensive empathic understanding of the customer and their situation in a particular context.  This can only happen when we dissect the situation ...

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Should innovators trust their intuition more?

Woman blindfolded

A quick Google search churns up endless articles and blogs extolling the virtues of using instinct, intuition and gut feel for making better business decisions and being more innovative. In this article I pick apart what governs intuition and how to use it for better insight interpretations and marketing decisions. Where does intuition come from? Intuition isn’t a magical power, ...

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