Author Archives: Shep Hyken

Real Reason Shoppers Are Not Returning

Malls are closing. Retail stores are fighting to stay afloat. Analysts expect that more than 6,000 stores will close in 2019. More than 40,000 employees are expected to be laid off. The blame is often cast on the new digital retail experience. Yes, the way a consumer shops is radically different than even just a few years ago, but consider ...

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Disrupt Your Competition

Lessons From Uber, Amazon, Walmart And Carvana (Who Is Carvana?) Every industry is evolving. Competitors are entering industries with new business models that promise a better experience. In most cases, it’s a more convenient experience. I’ve been writing about the power of convenience in some of my Forbes.com columns during the past several months. Uber used convenience to disrupt the ...

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