Author Archives: Shep Hyken

Disrupt Your Competition

Lessons From Uber, Amazon, Walmart And Carvana (Who Is Carvana?) Every industry is evolving. Competitors are entering industries with new business models that promise a better experience. In most cases, it’s a more convenient experience. I’ve been writing about the power of convenience in some of my Forbes.com columns during the past several months. Uber used convenience to disrupt the ...

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