Author Archives: Matt Chapman

Customers Do the Strangest Things

One recent evening, while in my desk chair working on the latest and greatest open-innovation initiative, I was reminded of one of my favorite innovation stories. As the long evening hours stretched before me, a squeak in the chair became progressively worse. What started as barely a mouse squeak morphed into a shrill shriek by late evening. I tried not ...

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Innovating in Times of Austerity

In these times of austerity we need to focus on the innovation dimensions that matter to us. For some, this will still be all about the big breakthroughs, particularly those in the Consumer Goods industry. For everyone, we need to focus on other key areas and balance our innovation initiatives on: Operational & Process Efficiency Resource/Asset Utilization Network & Supply ...

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