Author Archives: Holly G Green

What If You Asked “What If?”

Recently I was doing a keynote presentation on innovation when a member of the audience, a senior manager at a large company, posed this question: “What’s the difference between individual and organizational innovation? We have plenty of people who come up with good ideas, but nothing new ever seems to get done in our company.” This particular manager happens to ...

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Stop Jumping to Solutions

Okay readers, it’s time to test your business IQ. Which word does not belong in this group? Radar Kayak Raven Repaper If you answered “kayak,” you’re right! It’s the only word that doesn’t start with the letter R. But wait. If you answered “raven,” you’re also correct because it‘s the only word that isn’t a palindrome (reads the same forwards ...

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Reinventing Customer Relationships

Are yours updated or out of date? by Holly G. Green Have you taken a serious look at your customer relationships recently? If not, now would be a good time. Recently, IBM polled more than 1500 CEOs, general managers, and public sector leaders around the globe on a variety of topics, including customer relationships. This cross-section of executives represented organizations ...

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What the World Cup is Telling Us

Have you been watching the World Cup? I am a huge soccer fan and really enjoy the World Cup because it’s such a fascinating international spectacle. Plus, it never fails to serve up some interesting lessons that have real application in the business world. For example: Life isn’t always fair. The U.S. team was victimized more than once by highly ...

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Creativity – The New Leadership Imperative

Last week I wrote about how the IBM report, “Capitalizing on Complexity: Insights from the Global Chief Executive Study,” suggested that a majority of CEOs around the globe felt ill-prepared to deal with the increasing complexity in today’s business world. In response to this finding, IBM asked business leaders to prioritize the three most important leadership qualities in the new ...

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The Complexity Wakeup Call

The world is only going to get more complicated and move faster. Will you be one of the few keeping up? Have you responded to the wakeup call that has been sounding for business leaders? For the past few years I’ve been talking about and sharing with anyone who will listen – clients, seminar and learning session attendees, keynote audiences ...

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Time for a Project Premortem?

In most organizations, it’s common practice to conduct “postmortem” or lessons learned review sessions upon completion of major projects. If the project achieved its goal, management questions typically focus on what went right. What did we do well? How can we sustain this success? What could we improve to make the outcome even better?” If the project failed to meet ...

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Making the Leap to Disruptive Innovation

Does your organization struggle to innovate on a consistent basis? If so, you may want to get your customers involved. Innovative companies have always intuitively understood the importance of customer feedback. But now there’s evidence that strongly suggests that direct customer involvement in the new product development process can make a real difference in your ability to innovate. In a ...

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Time for an Assumption Inventory?

It’s been said that in today’s chaotic markets, the only sustainable competitive advantage may be the ability to learn faster than your competitors. I disagree. The ability for leaders and managers to learn quickly is certainly a critical advantage. Especially in industries where new technologies and/or rapidly changing customer expectations can disrupt the status quo overnight. But the ability to ...

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