When you see emergent behavior that could grow into a powerful new theme, it’s important to acknowledge the behavior quickly and most publicly. If you see it in person, praise the behavior in front of everyone. Explain why you like it, explain why it’s important, explain what it could become. And as soon as you can find a computer, send an email to their bosses and copy the right-doers. Tell their bosses why you like it, tell them why it’s important, tell them what it could become.
Emergent behavior is like the first shoots of a beautiful orchid that may come to be. To the untrained eye, these little green beauties can look like scraggly weeds pushing out of the dirt. To the tired, overworked leader these new behaviors can like divergence, goofing around and even misbehavior. Without studying the leaves, the fledgling orchid can be confused for crabgrass.
Without initiative there is no new behavior and without new behavior there can be no orchids. When good people solve a problem in a creative way and it goes unacknowledged, the stem of the emergent behavior is clipped. But when the creativity is watered and fertilized the seedling has a chance to grow into something more. The leaders’ time and attention provide the nutrients, the leaders’ praise provides the hydration and their proactive advocacy for more of the wonderful behavior provides the sunlight to fuel the photosynthesis.
When the company demands bushels of grain, it’s a challenge to keep an eye out for the early signs of what could be orchids in the making. But that’s what a leader must do. More often than not, this emergent behavior, this magical behavior, goes unacknowledged if not unnoticed. As leaders, this behavior is unskillful. As leaders, we’ve got to slow down and pay more attention.
When you see the magic in emergent behavior, when you see the revolution it could grow into, and when you look someone in the eye and say – “I’ve got to tell you, what you did was crazy good. What you did could turn things upside down. What you did was inspiring. Thank you.” – you get people’s attention. Not only to do you get the attention of the person you’re talking to, you get the attention of everyone within a ten-foot radius. And thirty minutes later, almost everyone knows about the emergent behavior and the warm sunshine it attracted.
And, magically, without a corporate initiative or top-down deployment, over the next weeks there will be patches of orchids sprouting under desks, behind filing cabinets, on the manufacturing floor, in the engineering labs and in the common areas.
As leaders we must make it easier for new behavior to happen. We must figure a way to slow down and pay attention so we can recognize the seeds of could-be greatness. And to be able to invest the emotional energy needed to protect the seedlings, we must be well-rested. And like we know to provide the right soil, the right fertilizer, the right watering schedule and the right sunlight, we must remember that special behavior we want to grow is a result of causes and conditions we create.
Image credit – Rosemarie Crisasfi
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