VOC

Ascertaining your customers’ wants and needs might compare to assembling a three-dimensional jigsaw puzzle with a few pieces missing. It requires a multi-layered process that includes both qualitative and quantitative methods, as well as a structure that prioritizes customer wants and needs. The Voice of the Customer (VOC) is such a process. Continue reading

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Recently I had the opportunity to have an insightful conversation with Mick Simonelli to talk about innovation challenges in the insurance industry. Mick is a dynamic thought leader on innovation in large organizations. Mick served as the senior innovation executive for USAA, and as a lead innovator within the Department of Defense, Today, Mick is an executive innovation practitioner with his work appearing on NPR, American Banker, Harvard Business Review, Workforce Magazine, Fast Company, and academic articles. Continue reading

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Working with the Most Innovative Universities - Innovation Excellence

A new league table examines the most innovative universities in Europe. How many is your organization working with to drive your own innovation? Continue reading

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What Adaptive Technology is Teaching Us about Learning - Innovation Excellence

We may have moved on from PowerPoint presentations to apps, but the communication gap between software developers and learning experts persists. Continue reading

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Last month I delivered my “un-kill innovation” executive workshop to an executive team of a Fortune 500 technology company in Florida. It was a great experience all around, but at the end I was asked for the key takeaways, and I narrowed them down to the following. Continue reading

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Four hanging yellow light bulbs. Perpetual motion. Idea concept.

Three lessons from the LSI for those leading innovation and change within organisations Continue reading

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Get out. Get input. Get going!http://www.innovationexcellence.com/components/com_wordpress/wp/wp-content/uploads/2015/09/Leigh-Marino-300×300.jpg Continue reading

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