The essence of every great customer experience is a human experience, a relationship. Not with a brand or a company, but with the people that make it up. Sometimes that relationship is direct and face to face, sometimes it’s indirect, sometimes virtual. Continue reading
Clips of Rowan Gibson, the global business strategist, bestselling author and expert on radical innovation. Rowan is a very popular keynote speaker all around the world. Come here Rowan Gibson speak at the Back End of Innovation conference in San Diego – October 17-19, 2011. Continue reading
I can now say this to you with a bit more certainty than when death was a useful but purely intellectual concept: No one wants to die. Even people who want to go to heaven don’t want to die to get there. And yet death is the destination we all share. No one has ever escaped it. And that is as it should be, because Death is very likely the single best invention of Life. It is Life’s change agent. It clears out the old to make way for the new. Right now the new is you, but someday not too long from now, you will gradually become the old and be cleared away. Continue reading
W.L. Gore’s products alone, such as the eponymous GORE-TEX® water- and windproof fabrics, and a multitude of unique medical, electronic and industrial materials, might seem to assure the company’s success. But Terri Kelly attributes the 50-year-old company’s achievements not just to engineering prowess, but to its singular culture. This privately held company, with $2.5 billion in revenue and 8500 staff worldwide, began as an electronics company in Bill and Vieve Gore’s basement. In 1969, their son, Bob, discovered a polymer that was strong, chemically inert, biocompatible and water repellant, with nearly infinite applications. But as Kelly recounts, the Gore family determined not just to develop technology but to grow their company around a set of fundamental beliefs. This philosophy underlies Gore’s flow of innovations and sterling business results, says Kelly. Gore encourages belief in the individual, organization around small teams, recognition that people are in the same boat, and that … Continue reading
Henry Chesbrough: How Innovation Changed While Nokia Wasn’t Looking Award-winning author Henry Chesbrough discusses with Gary Hamel how Nokia had fantastic success in the 1990′s building products but got left behind by the other companies like Apple, Research and Motion, and Google who are now building platforms that others can build on top of instead of focusing purely on the handset.