In 1892, George Eastman formed the Eastman Kodak Company to “make the camera as convenient as a pencil.” The idea took off and by the early 20th century, Kodak had become one of America’s largest companies and Eastman one of its most successful entrepreneurs. What made Kodak so successful was not just its products, but… Continue reading
As a leader, it’s more important to slash through the complexity and see things as they are. And for that, it’s more important to know how ask diabolically simple questions (DSQ). Continue reading
What is the purpose of Human Resource Management? Is it to administrate brains, send them letters and pay them? Or is it to connect brains, drive innovation and delight customers? The answer is both. Continue reading
Do you enjoy picking groceries up in your electric car? When you get to the store, do you prefer to pay with bitcoins? Do you have solar panels on your house? If the answer is “yes” to any of these questions, you’re in the distinct minority. So much so, that a lot of people probably think you’re weird. Continue reading
Pushing too hard?
Rushing to hit short-term numbers or an over-caffeinated executive can force some costly mistakes. Continue reading
Ascertaining your customers’ wants and needs might compare to assembling a three-dimensional jigsaw puzzle with a few pieces missing. It requires a multi-layered process that includes both qualitative and quantitative methods, as well as a structure that prioritizes customer wants and needs. The Voice of the Customer (VOC) is such a process. Continue reading
A new league table examines the most innovative universities in Europe. How many is your organization working with to drive your own innovation? Continue reading