Category: Service
With the IRS being investigated for taking inappropriate action, Seth Kahan uses a customer service model to investigate just how the IRS could exploit the current “Opportunity Window”. Continue reading
If you want to innovate with a process or a service then try focusing on this word – rearrange. Continue reading
To support the strategic objective of redefining the customer within the Growth Strategy Framework, companies can uncover new growth markets and customer segments by spotting and satisfying customers in areas where no optimal offering yet exists, or where customers are not being adequately served. Continue reading
Exclusive interview with SAP on their Growth Strategy – The German business software company, SAP, has experienced exponential growth since five system analysts first established it in 1972. David Payne, Vice President, Technology, discusses SAP’s expansion plans with The Growth Strategy Company. SAP is not only facing the challenge of altering its growth strategy, but also the speed in which this strategy needs to be put into effect. Continue reading
Manufacturing will grow in the U.S. when we accelerate the use of technology to increase productivity, enable new business models designed for mass customization and unleash the manufacturers in all of us. Continue reading
Bankers take too much comfort in the perceived protection provided by operating in a highly regulated business. Relying on regulations to protect the industry will only hasten its reduction to utility status. Regulations are also a poor excuse for not innovating. Continue reading
Walk-in kiosks for retail settings are coming and promise to deliver healthcare on the spot via telemedicine. HealthSpot is part of a wave of upcoming small, walk-in telemedicine kiosk designed to deliver access to high-quality healthcare in retail stores and other non-traditional settings. Continue reading
