Category: Service

Applying Jobs-to-be-Done to Product and Service Design

Say you’re designing something new for a product or service. Of course, you have your own ideas for what to do. But, how informed are you really about what is needed? Continue reading

Posted in Design, Product Innovation, Service | 3 Comments
 Service Levels and Innovation

For this post I’d like to highlight that innovation in high-tech is also driven by the service level needs of applications (the X-axis). Continue reading

Posted in Innovation, Processes & Tools, Service, Technology, Uncategorized | 1 Comment
Use the "Surprise Factor" for Viral Innovation

Infuse the unexpected into everything you do for customers — and deliver a continuous stream of positive surprises. Continue reading

Posted in Build Capability, Customers, Innovation, Processes & Tools, Research, Service | 1 Comment
Failure Forums: The Challenges of being a Corporate Innovator

The Failure Forums is a new monthly series by IX Contributor Matt Hunt focused on bringing the role of innovation failure to the forefront. This series will intentionally bypass the innovation success stories to focus on the lessons learned from failures. Continue reading

Posted in Build Capability, Consumer Innovation, Innovation, Interviews, Profiles of Innovators, Service | Leave a comment
For Small Business, Innovation Comes from Within

Small business owners tell themselves that they could never be a Steve Jobs or Mark Zuckerberg; they tell themselves that they aren’t geniuses or inventors. They convince themselves that innovation is simply out of their reach. Thankfully, they’re wrong. Continue reading

Posted in Build Capability, Culture & Values, Innovation, People & Skills, Presentations, Profiles of Innovators, Service | 1 Comment
The Anticafé – From Russia with Nove(lty)

In the heart of Paris, between Les Halles, Chatelet and Beaubourg Centre & Modern Art Museum, the Anticafé has recently opened. Given the number of cafés and restaurants around, some of them much better located to catch the eye of the many tourists, one may wonder about the viability of the project. Continue reading

Posted in Competitions, Consumer Innovation, Creativity, Customers, Design, Entertainment, Industry, Innovation, Sales, Service | 2 Comments
Edelman Trust Barometer 2013 Annual Global Survey do your customers trust more, the CEO or the employee?

In their annual Trust Barometer survey, Edelman monitors the levels of trust both within an organisation, and within and between markets. The 2013 report makes fascinating reading for any interested in innovation, employee engagement – and ensuring their business is trusted! Continue reading

Posted in Build Capability, Case Study, Customers, Service, Social Innovation | Leave a comment