Category: Service

Is Your Business Silly or Innovative?

We get used to silly, nonsensical things… or do we? I am flying out of Phoenix tomorrow and received an email from American Airlines to remind me to check in. Click here, the message says and I do. It tells me that I have come to the wrong website and the flight is being managed by their recently merged partner US Airways, so I have to click to go to the US Airways website… Continue reading

Posted in Innovation, Service, Strategy | 3 Comments

John von Neumann was a mathematical genius and inventor who lived from 1903 to 1957. He called the Singularity the moment beyond which “technological progress will become incomprehensively rapid and complicated.” More on Singularity from Seth Kahan. Continue reading

Posted in Book Review, Disruption, Processes & Tools, Profiles of Innovators, Service, Technology, Uncategorized | Leave a comment
Facebook, a Golden Retriever and Maui Jim

At Innovation Excellence, we love ‘teaching stories’. Thanks Small Army for this one! Continue reading

Posted in Business Models, Consumer Innovation, Customers, Service, Social Media, Uncategorized, marketing | Comments Off
Applying Jobs-to-be-Done to Product and Service Design

Say you’re designing something new for a product or service. Of course, you have your own ideas for what to do. But, how informed are you really about what is needed? Continue reading

Posted in Design, Product Innovation, Service | 3 Comments
 Service Levels and Innovation

For this post I’d like to highlight that innovation in high-tech is also driven by the service level needs of applications (the X-axis). Continue reading

Posted in Innovation, Processes & Tools, Service, Technology, Uncategorized | 1 Comment
Use the "Surprise Factor" for Viral Innovation

Infuse the unexpected into everything you do for customers — and deliver a continuous stream of positive surprises. Continue reading

Posted in Build Capability, Customers, Innovation, Processes & Tools, Research, Service | 1 Comment
Failure Forums: The Challenges of being a Corporate Innovator

The Failure Forums is a new monthly series by IX Contributor Matt Hunt focused on bringing the role of innovation failure to the forefront. This series will intentionally bypass the innovation success stories to focus on the lessons learned from failures. Continue reading

Posted in Build Capability, Consumer Innovation, Innovation, Interviews, Profiles of Innovators, Service | Leave a comment