Category: Processes & Tools

What The Karate Kid Teaches Us About Innovation

When you start an innovation activity, don’t spend time looking for the method or tool or framework that promises immediate results that won’t fail. Spend time developing skills on basic innovation tools – like trend spotting, gathering customer needs, creative thinking, idea generation and so forth. Continue reading

Posted in Innovation, People & Skills, Processes & Tools | 1 Comment
Lean Innovation Series - Introduction

I’ve started working with a local healthcare insurance company in a role focused on driving improvement and innovation in its membership and billing operations. The company has a big focus on LEAN throughout the company and always has some sort of value stream mapping (VSM) or rapid process improvement workshop (RPIW) going on through the Kaizen Promotion Office (KPO). Despite this only being my second week on the job, I have already been involved in the company’s LEAN efforts. Continue reading

Posted in Health/Healthcare, Innovation, Processes & Tools | 1 Comment

There’s more to perception than meets the eye, which is why pausing to just look is so important for business leaders. Continue reading

Posted in Build Capability, Innovation, Management, People & Skills, Processes & Tools, Strategy | 2 Comments

In the age of greater focus on innovation and customer value, one of the question that remains unanswered is how much collaboration is required between the innovation and the pricing teams to achieve greater pricing power for innovative products and services. Continue reading

Posted in Build Capability, Innovation, People & Skills, Processes & Tools, Uncategorized, collaboration | Leave a comment
Innovation Needs Intent

Ultimately, just like your business strategy, your innovation strategy needs to be focused. It can’t be all things to all people. It must be able to stand on its own. Continue reading

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A Word About Assumptions: Part Two

In addition to building creative visions for specific transcendental situations, it is also useful to pose generic creative challenges to yourself and perhaps your team, this is particularly true in business. Let’s look at a few generic creative challenges for businesses Continue reading

Posted in Creativity, Growth, Innovation, Management, Processes & Tools, Strategy | Leave a comment
The Art of the Survey: why companies often build the wrong products

When done well, surveys can often answer important questions and occasionally provide some real insights. But, most surveys aren’t very good. Continue reading

Posted in Customers, Innovation, Processes & Tools, Strategy, Uncategorized | Leave a comment