Category: Policy

With the IRS being investigated for taking inappropriate action, Seth Kahan uses a customer service model to investigate just how the IRS could exploit the current “Opportunity Window”. Continue reading

Posted in Build Capability, Culture & Values, Customers, Government, Headlines, Innovation, Leadership & Infrastructure, People & Skills, Policy, Service | Leave a comment
World Economic Forum - Innovation Imperative from Davos

The World Economic Forum begins agenda for this year’s meeting in Davos, taking place between 23rd to 27th January, 2013 and saw Innovation is back on the agenda, big time. The agenda is a collective ‘innovation tour de force’ to solve all of our current ills for our leaders to work through, to begin to find all the solutions necessary. Continue reading

Posted in Build Capability, Innovation Perspectives, Leadership & Infrastructure, Management, Policy | 1 Comment
Ideas to Innovate Workforce Tuition Assistance

For companies who want to launch a new tuition assistance program (TAP)—or revamp an existing one—it’s hard to know where to begin. I connected with John Zappa, CEO of EdLink to identify a few key steps to get you started. Continue reading

Posted in Management, People & Skills, Policy, education | 2 Comments
Benefits for Innovation Leaders through the Executive Work Mat

In this series for Innovation Excellence, Paul Hobcraft and Jeffrey Phillips “unveil” Seven Domains that determine innovation success or failure. Today, the 7th and final post, presents the benefits can be expected from these fully engaged, highly aligned innovation domains. Continue reading

Posted in Build Capability, Leadership, Leadership & Infrastructure, Policy, Processes & Tools, Strategy | 5 Comments
People, Motivations and Measures Deliver Innovation

In this series for Innovation Excellence, Paul Hobcraft and Jeffrey Phillips “unveil” Seven Domains that determine innovation success or failure. Today, the 6th of 7 posts looks closely at how people are engaged and motivated and how their work is measured and rewarded. Continue reading

Posted in Build Capability, Leadership, Leadership & Infrastructure, Policy, Processes & Tools, Strategy | 5 Comments
Culture and Environment for Innovation – Required Attitudes and Needs

In this series for Innovation Excellence, Paul Hobcraft and Jeffrey Phillips “unveil” Seven Domains that determine innovation success or failure. Today, the 5th of 7 posts examines two of the most powerful yet intangible innovation domains: corporate culture and innovation environment. Continue reading

Posted in Build Capability, Leadership, Leadership & Infrastructure, Policy, Processes & Tools, Strategy | 1 Comment
Critical Structure, Process, Design and Governance are Always Needed

In this series for Innovation Excellence, Paul Hobcraft and Jeffrey Phillips “unveil” Seven Domains that determine innovation success or failure. Today, the 4th of 7 posts considers the formal, tactical domains within the innovation framework. These are actions that the executive team can implement quickly, and have long lasting impact. Continue reading

Posted in Build Capability, Governance, Leadership, Leadership & Infrastructure, Policy, Processes & Tools, Strategy | 5 Comments