Category: Management
OK, it may not really be an innovation, but I appreciated the following operational efficiency anyway: Going to check out of the Hilton New York City, there was a queue in spite of the several available kiosks and multiple employees staffing the counter to help customers with various requests. Hilton had obviously invested in some business process consulting (or possibly listened to an employee suggestion) because in addition to the kiosks and the employees staffing the counter, they had an employee staffing the line to identify the needs of guests while they waited in line. Continue reading
Think different. That’s the essence of creative processes in coming up with ideas for innovative products, services or business models. An awful lot brainstorms or ideation workshops take place to generate fresh new ideas. At the end of idea generation you end up with a wall of ideas. Which is great! I like to quote the American chemist and Nobel Prize winner Linus Pauling who said “the best way to have a good idea is to have lots of ideas”. Continue reading
Are Six Sigma and Innovation inherent enemies or powerful allies? Some would say that Six Sigma and innovation are diametrically opposed goals for an organization to pursue. Some say that organizations cannot excel at both and would point to the issues that 3M has run into with its ability to innovate after a CEO James McNerny came in and introduced Six Sigma into the organization. Continue reading
Ideas are going through the innovation funnel and only few percent will reach the end. What’s happening with the army of ideas lost inside it? How will their creators find out what happened?
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Confabulation happens all the time in the business world. And it’s no laughing matter. Tweet me your confabulation sniglets. Once we compile them, I’ll publish them in a future blog. Continue reading
Before innovation happens, there are two very important steps which are often ignored or are not executed properly. Continue reading
