Feature Of The Week

The Changing Customer

Changing Customer

In previous articles I’ve spoken about how the pace of change is accelerating, and how for many people (and organizations) things are changing so fast that they feel overwhelmed and that things may be changing faster than some of us humans are able to absorb. I’ve spoken about how we are in the middle of a period of discontinuity thrust upon us by...

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The Physics of Disruption

Jeremy England, a rising star in the world of physics, has made quite a stir with his ideas about the meaning of life. In a nutshell, England argues that while disorder in the universe tends to increase over time, living things harness energy around them to create order from randomness.

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Let’s Start a Change Revolution

Start a Change Revolution

Some people would argue that the pace of change is outstripping our ability as humans to cope with all of the changes we are being expected to absorb. I would argue that we are in the middle of a period of discontinuity thrust upon us by the rapid advances in computing and mobile connectivity that have put a supercomputer in everyone’s pocket and a target on most companies’ backs. Because...

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Up Close and Professional with Gap’s Kyle Hermans

The interesting thing about the dialogue I recently had with Kyle was well, only everything – starting with his customized title “Senior Director of Innovation Capacity and Organization Effectiveness” custom molded to fit Kyle’s extraordinary expertise. When asked to describe it – the words were so fluid it was abundantly clear this role is far more than a title but more a promise to pioneer new thinking.

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Time for Digital Transformation is Now

The pace of change is accelerating. Much has changed since we all started to dial in with our modems and connect to online services like America Online or Compuserve and eventually directly onto the Internet and the World Wide Web. Elements of our digital world continue to invade our language and our consciousness. Whether we like it or not the physical world and the digital world, and people are more likely to freak out about leaving their mobile phone at home than their wallet...

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Visualizing a Change Standard

Change Management is but one of five keys to sustainable change success, but it is one of the most important. It is also the only one of the five that has its own professional association and working to establish itself as a recognized profession, complete with its own certification. To get to a place where you can have a certification, you must have a collection of shared knowledge.

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