Category: Design

The typical linear and often siloed mindset that we have for much of our innovation thinking within our business organizations has to rapidly fall away. We are in the ‘cusp’ of a fundamental change that technology, platforms, and connected ecosystems will bring into the mix for connecting and collaborating in dramatically different ways than the past. Continue reading

Posted in Culture & Values, Design, Experience Innovation, Science, Visualization | Leave a comment
Six levers for Solving the Corporate Innovation Problem™ - Part 3 - Innovation Excellence

In Part 3, we show six levers to change the “system problem” and think this is the way to solve the corporate innovation problem – and ultimately to increase innovation performance. Continue reading

Posted in Build Capability, Change, Culture & Values, Customers, Design, Innovation, Leadership, People & Skills | Leave a comment
Six Levers for Solving the Corporate Innovation Problem – Part 2 - Innovation Excellence

This is the second part of a three-part article series from Rob Munro and Frank Mattes. Continue reading

Posted in Build Capability, Change, Culture & Values, Customers, Design, Innovation, Leadership, People & Skills | Leave a comment
When Art and Science Combines for Innovation - Innovation Excellence

The powerful combination of designing and providing something that pushes our existing knowledge, our boundaries, understanding or expectations — and capturing it in thought, explanation, or detailing the discovery makes up the art and science of innovation. We just need to find even better and consistent ways to combine them continuously. Continue reading

Posted in Build Capability, Cognition, Design, Innovation Perspectives, Science, Visualization | Leave a comment
Service Redesign - Lost T-Mobile Smartphone

Given the health risks of carrying a smartphone (or any kind of mobile device) too close to the body for extended periods, I try to always remove electronic devices from my pockets whenever I can. For ten years this has never caused a problem until Saturday. This marked the first time in more than a decade that I walked off and forgot my smartphone. Now I’ve had the joy of… Continue reading

Posted in Design, Service | Leave a comment
Innovation, traffic jams and ring roads - Innovation Excellence

Drive around almost any big city in the world and you’re likely to hit traffic jams sooner or later. It’s like innovation in large companies, where the sheer size and complexity can inhibit the smooth flow of new offerings. Continue reading

Posted in Build Capability, Design, Innovation, Leadership, Uncategorized, culture | Leave a comment
Max DePree: North America’s First CEO Design Thinker - Innovation Excellence

The former CEO of Herman Miller, Max DePree said, “I’ve got so many MBAs, but what I need is a poet. Poets are the original systems thinkers.” This poetic mode is the critical perspective in a human-factor and design business—and Herman Miller is the most apt precursor in the Design Thinking revolution, so they knew the value of this holistic, poetic lens where anything can be better designed to better suit real people. Continue reading

Posted in Design, Innovation, Leadership, Management, culture | Leave a comment