Category: Customers

Unless you’re Apple, you’ve just released the 6th generation of iPhone and the masses see that as the latest most innovative product on earth (yeah, Apple can still make believe), consumers don’t care about incremental updates to your “new” product. Continue reading

Posted in Change, Consumer Innovation, Creativity, Customers, Disruption, Entrepreneurship, Innovation, Strategy, culture, marketing | Leave a comment
12 Must Read Books on Education for 2015

Few things are more satisfying than finally getting your hands on a book you’ve been meaning to read. In 2015, you’re going to want to make room in your schedule for a lot of satisfaction. Continue reading

Posted in Customers, Growth, education | Leave a comment
Revenues from customers

recognise that the critical success factor in the future will be to put customers first. And to put customer experience delivery front-and-centre within their business. However, to achieve commercially sustainable growth, there’s more to it than just selling a product or service. Here’s a fresh, innovative approach to Customer Experience Design. Continue reading

Posted in Customers, Design, Uncategorized | 8 Comments
Volvo Saved My Life (ad)

In 1959 Nils Bohlin, an engineer at the Swedish Car Manufacturer Volvo, invented the first three point safety belt. It was much more effective than the standard lap belt (as still used on airplanes). Volvo, realising the importance of this invention, chose not to patent it but to share the idea with other vehicle manufacturers. They may have lost some revenues but their action undoubtedly saved many lives and it cemented Volvo’s reputation as a highly ethical company committed to safety. Continue reading

Posted in Culture & Values, Customers, Design, Policy, education, marketing | 2 Comments

Wells Fargo is an unusual bank. In the first place, it is headquartered in San Francisco, not in a typical financial center like New York. It is also unusually socially conscious, earning high marks for its environmental record and setting records for financing green projects. Continue reading

Posted in Build Capability, Customers, Finance, Innovation, Uncategorized | 3 Comments

Over the last two and half centuries, innovation has changed human life more dramatically than in all of the previous millennia. But some are now asking if the world’s great innovation engine has broken down. Has America lost its innovation power? Continue reading

Posted in Case Study, Change, Creativity, Customers, Growth, Innovation, Innovation Perspectives, Product Innovation, Profiles of Innovators, Science, Social Innovation, Uncategorized, culture | Comments Off

This week I sat down with John Coyle who is Senior Vice President Culture of Innovation at Maddock Douglas. We spoke about the “Innovation Vacuum” in business enterprise and why, in John’s words, “Most large companies suck at innovation.” Continue reading

Posted in Culture & Values, Customers, Disruption, Growth, Innovation, Interviews, Leadership & Infrastructure, Management, Uncategorized | 2 Comments