Category: Customers

Six levers for Solving the Corporate Innovation Problem™ - Part 3 - Innovation Excellence

In Part 3, we show six levers to change the “system problem” and think this is the way to solve the corporate innovation problem – and ultimately to increase innovation performance. Continue reading

Posted in Build Capability, Change, Culture & Values, Customers, Design, Innovation, Leadership, People & Skills | Leave a comment
Six Levers for Solving the Corporate Innovation Problem – Part 2 - Innovation Excellence

This is the second part of a three-part article series from Rob Munro and Frank Mattes. Continue reading

Posted in Build Capability, Change, Culture & Values, Customers, Design, Innovation, Leadership, People & Skills | Leave a comment
Channel Data Management and the Customer Experience Movementm - Innovation Excellence

Channel Data Management has an essential role in enabling a higher level of end customer visibility and enhanced Customer Experience. Continue reading

Posted in Customers, Disruption, Processes & Tools, Technology, marketing | Leave a comment
The Changing Customer

In previous articles I’ve spoken about how the pace of change is accelerating, and how for many people (and organizations) things are changing so fast that they feel overwhelmed and that things may be changing faster than some of us humans are able to absorb. I’ve spoken about how we are in the middle of a period of discontinuity thrust upon us by… Continue reading

Posted in Change, Customers, Digital, Feature Of The Week, Strategy, Technology, The Economy | Leave a comment
as a service

Software as a Service (SaaS) is a well known acronym for software distribution model in which applications are hosted by a vendor, and made available to customers over the Internet. Can this concept be applied to innovation? As a matter of fact, we see a growing number of initiatives where innovation endeavor is hosted outside the company. Continue reading

Posted in Build Capability, Customers, Innovation, Open Innovation | 1 Comment
IMG_0133

We’ve all been there. It’s a weekday night, dinner needs to be cooked, your son is yelling for your help from another room, and you’re stuck on hold with your internet service provider because your modem took a dump on you. While you’re on hold, that elevator jam muzak is periodically interrupted by a recording of a woman who has told you several times that the internet company’s website provides several troubleshooting guides on the most basic systems… Continue reading

Posted in Customers, Innovation, Strategy | 2 Comments
Crossing Participative Innovation with Open Innovation (2/2) - Innovation Excellence

How compares Open Innovation with the Crowd with Participative Innovation? And what if, if Open Innovation, which was intended to seek out outside, were coming back inside? Continue reading

Posted in Customers, Innovation, Uncategorized, collaboration | 1 Comment