I don’t have much time for the BS of what I call the “innovation industry”, although I do certainly admire their ability to create wealth for themselves by selling this BS. But I resent the fact that I have to ultimately pay for it in services I buy e.g. I have to pay for the “Innovation Department” at the ANZ bank in my bank fees. When the banks award themselves prizes for their “innovation” it’s always astounding how the “innovation” is the least of what you would expect as being an everyday part of the service. The big banks have proven to be perfect candidates for the innovation industry, sold up the line on the need for “creativity” and brainstorming and plastering yellow sticky notes around rooms, and having performance artists jig around the room at management training. Personally I find most street performers plain dull, perhaps even stupid – … Continue reading →