Author Archives: Dustin Walling

People aren’t all innovators and it’s disrespectful to treat them like they are. Learn what to measure to build a successful core of innovation. Continue reading

Recently, I had the dubious honor to work with a senior executive who just doesn’t get it.Rodney was V.P. of Marketing for a leading manufacturer of networking technology. (Or so we’ll say – substitute the leader, politician, or other important person of your choice.) As such, it is Rodney’s job to create demand for his company’s products. And yet after months of effort, demand had actually decreased, Rodney’s team became alienated, and the company’s performance suffered as a result of his work.Rodney was always quick to point out that the economy was sluggish and therefore the problem wasn’t his marketing but simply that people weren’t going to respond to anything. Also, said Rodney, the Internet team was slow to respond to his needs, holding up his online marketing initiatives. Furthermore, he had made requests of his President for approval on programs but they were denied, …

Laser FocusIf law enforcement officers were business people, they would never struggle with questions like, “Who is my Perfect Client?” or, “Will I run out of customers if I focus on a select niche?” They would just know with confidence who they’re after. Take this extreme example from my past.It was early January of 1993 when Officer Harlan Graham of the Iowa State Patrol pulled me over north of Decorah, IA. Having wrecked my car the week before and now traveling seven miles over the limit, I was an easy target.As I sat in the squad car and the officer wrote up a collection of what he assured me would amount to nothing more than warning tickets, lights began to flash and an eerie whine sounded from a box on the dash. So I did what I do: I began asking questions. “What’s that?”"That’s my radar,” came …









