17% of Social Conversation on Airlines is Negative

So what are people talking about Airline Brands? Complaining or sharing experiences? Simplify360 research team can taken a deep dive into social buzz around Airline Industry to find out?

This entry was posted in Presentations and tagged , , , , , . Bookmark the permalink.

One Response to 17% of Social Conversation on Airlines is Negative

  1. Roy Luebke says:

    There is some interesting visualization of data here, but these results can’t be construed as representative of the airline industry or generalize the satisfaction of airline consumers. I would love to see this done on USAIR, I suspect the dissatisfaction level would be very high based on media reports. It also depends on the time of the year I suspect, i.e. travel around peak travel/holidays.

    Past evidence shows that if a person is happy with a service or product they may tell one or two people. If they are unhappy they will tell many more than that.

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Batterii - A premium Innovation Excellence sponsor

Keep Up to Date

  • FeedBurner
  • LinkedIn
  • Twitter
  • Facebook
  • Slideshare
  • Email
  • YouTube
  • IPhone
  • Amazon Kindle
  • Stumble Upon

Innovation Authors - Braden Kelley, Julie Anixter and Rowan Gibson

Your hosts, Braden Kelley, Julie Anixter and Rowan Gibson, are innovation writers, speakers and strategic advisors to many of the world’s leading companies.

“Our mission is to help you achieve innovation excellence inside your own organization by making innovation resources, answers, and best practices accessible for the greater good.”