When it comes to innovation and sharing our creative ideas at work, we all know to be wary of negative bosses and co-workers who shoot down every idea. These people can be a deterrent to change and innovation, but if we’re persistent we learn how to go around them to get things done.
The real people to be wary of are the ones who seem like they’re open to new ideas, but always have some reason the idea won’t work or shouldn’t be implemented yet. They are masters of “killer phrases” that masquerade as knowledge or experience, but many times are not justified and simply stand in the way of progress.
Look out for killer phrases that start with “That’s a good idea, but…”
- It’s against company policy
- It’s not practical
- It’s not necessary
- We don’t have the resources
- It will cost too much
- We’ve never done it that way
- Our customers (or vendors) won’t like it
- It needs more study
- It’s not part of your job
- Let’s make a survey first
- Let’s sit on it for a while
- That’s not our problem
- The boss won’t go for it
- The old timers won’t use it
- It’s too hard to administer
- Why hasn’t someone else suggested it before?
- Let’s form a committee
- We should wait until the economy improves
- Who else has tried it?
- Is it best practice?
When you are hit with one of these killer phrases, see if you can get to the bottom of it. Is the person simply afraid of change, or do they have data to back up their objection? Has something similar been tried in the past? If so, why did it fail?
In some cases, it might be the idea itself really is too ambitious or costly or outrageous (not a bad thing, by any means). Instead of taking no for an answer, work to “decompose” the idea into smaller parts. Just as an egg has a shell, a membrane, a white part and a yolk, most ideas have layers upon layers of creativity that can be redesigned, repurposed, reshaped, repackaged, reassembled or reconstructed into a viable idea that can be acted on.
When you know how to decompose an idea into its useful parts, you have a powerful defense against killer phrases and the people who wield them.
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Kamal Hassan is President and CEO of Innovation 360 Institute, and is responsible for leading the company’s global operations and customer acquisition.
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Yes, indeed. I see these all the time — everywhere I go. Here’s a related phenomenon http://tinyurl.com/mxmpjb
And your bit about “decomposing an idea” reminds me of an old joke: “What is Mozart doing these days? Decomposing.”
I particularly dislike #6. It seems to shut down all possibility of discussion just because a new idea has been introduced.
Your thought about “decomposing” ideas is a very helpful one, and I think would also encourage both collaboration and compromise.
I’m adding the followings:
#Don’t you think we’ve never thought something like that before?
or in other words
#Yes, good idea but we have already thought something like that in the past.
I particulary like #19 and #20.
Floriano.
I recently was contacted by BP about a possible solution I submitted to collecting crude oil from their blow out in the Gulf. It seems that they felt that I wasn’t qualified to even have an opinion about the problem because I didn’t work in the industry. But I did contact a Texas company that is now going to use my Air Curtain idea to bring the crude to the surface where it can be easily skimmed as a froth. The froth is then picked up by a contineous floating fabric belt that feeds around a anchored wheel at one end along a beach and is wrung out betwee rollers at the far end. The water content of the collected hydrocarbons appears to be less than 10%. I wasn’t looking to get rich off of this idea anyway. I only wanted to help.
I would like to add something:
A real TEAM WORK kills many of these phrases. Creating or keeping focus will always deliver executable solutions.
Many of the above stated phrases seem really familiar to me…
Whenever a solution is proposed to a client company, it could be helpfull to add phrases like:
- Similar solutions are already being used in other departments in your organization.
- You biggest competitor uses a similar solution and has the following results …
- This type of solutions is typically used by entrepreneurs, like …
The comparison should of course be realistic and truth (similar cases can always be found). Using the above stated phrases/excuses will get harder in this situation because they imply disqualification of the speaker, his department or organization.
What would be the 20 one-liners that would counter these statements? and hopefully lead to a ‘resurrection’ of the idea and more open discussion??
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