What are the top drivers of employee engagement? Find out what works to get your employees fully involved in helping your organization win. Continue reading

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Get Ready for Marketing 2020

The 2020 consumer is coming fast. Companies need to get ready for a new form of marketing. This presentation describes the capabilities and the organization needed to be successful in 2020. Continue reading

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Innovation Lessons from the Rise of Tesla Motors

I’m in Palo Alto right now, and electric cars are all over the road. This is a pretty good sign that they are traveling up the innovation diffusion s-curve, and are coming soon to a road near you. Continue reading

Posted in Consumer Innovation, Design, Industry, Innovation, Sales, Sustainability, Technology, The Economy | Leave a comment
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What is radical and what is disruptive innovation? Following clarification on these notions, we go through the story of Free, a French alternative Telco which amazing adventure goes from radical to disruptive innovation. Continue reading

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With the IRS being investigated for taking inappropriate action, Seth Kahan uses a customer service model to investigate just how the IRS could exploit the current “Opportunity Window”. Continue reading

Posted in Build Capability, Culture & Values, Customers, Government, Headlines, Innovation, Leadership & Infrastructure, People & Skills, Policy, Service | Leave a comment

Réussir l’innovation en France passe par une accélération des processus d’innovation et un meilleur financement de l’innovation. Continue reading

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10 Expectations

We hear often of the “high expectations” schools must have of and for their students, yet we seldom hear of the expectations students have of their schools. Students’ expectations constitute the new “rules of engagement” in the relationship that young people want with their schools. Continue reading

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