Customer Service Lessons from Innovative Brands - Innovation Excellence

What about predicting that interest before consumers even start exhibiting demand? Knowing what your customers want before they do can turn out to be a highly lucrative endeavor for business owners to engage in. Continue reading

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Six Ways to Raise Your Innovation Game

I just got back from speaking at a large conference of retail professionals in Scottsdale, Arizona. Bricks and mortar retailers these days are quickly becoming the proverbial “canary in the coal mine,” as economic and consumer trends hit them first. The death of Radio Shack, Borders, Comp USA, Blockbuster, A&P and others has energized this sector, and given rise to the notion that innovation is everybody’s business, not just the C-Suite. Continue reading

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10X: The Inspiration Factor of the Hult Prize - Innovation Excellence

The Prize is now in its sixth year, and anticipations and expectations ran high. The pool of 22,000 applications had been whittled down to six finalists. These innovative teams were a global mix, coming from business schools in Spain, United Kingdom, China, Canada, United States and Taiwan. Continue reading

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The Innovation Quotient: Don’t just hook-up, connect!

Quite different from hooking up, as we connect and collaborate, give and take, we are evolving, emerging stronger and more capable… we’ll be reminded that people are not only a precious commodity, they are a renewable resource. Continue reading

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The Flawed Crawl Walk Run Methodology

Many of you may have heard of the Crawl Walk Run project methodology. For those of you that haven’t the idea is that if a project team is trying to achieve something big, that sometimes you have to evolve your approach in stages rather than trying to make all the changes all at once. Many people are quite fond of this approach and can be heard repeating the mantra… Continue reading

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Top 20 Innovation Articles of June 2015

Drum roll please… At the beginning of each month we will profile the twenty posts from the previous month that generated the most traffic to Innovation Excellence. We also publish a weekly Top 10 as part of our free Innovation Excellence Weekly magazine and email newsletter. Did your favorite make the cut? Continue reading

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Is Disruption is Good or Bad? Why We Need to Stop Arguing! - innovation excellence

The idea of disruption excites some people and terrifies others. Consider the recent case of The New Republic, in which a new, disruptive CEO came in and vowed to “break shit.” The company’s top journalists balked, the brand was sullied and the business still struggles. And all for what? Continue reading

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